Privacy policy

Maintaining your privacy is really important to us. You entrust us with your information, and we take that responsibility seriously. This Privacy Policy explains how we collect, store and use personal data when you browse www.angleassist.com.au or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.

 

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically.

 

This policy was last updated on 24th January 2020 in line with GDPR requirements. It may be updated in the future and we will post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though.

 

Should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement.

 

What types of information we collect

When we say your "personal data", we mean any information that identifies any person that you provide to us.

 

Information we collect - We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person.

 

Your "personal data"; may also be contained in information that we collect about you in connection with your order or otherwise interact with us for example by electronic mail.

 

When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time.

 

We may collect the following information when you register to use our Services, subscribe to our newsletters, respond to a survey or offer, make an enquiry through our website, or contact us in any other way:

• Name, email, address, phone number
• Job title, organisation information
• Usernames and passwords
• Transaction data for of products and services you have purchased from us.
• Demographic information such as postcode, preferences and interests
• IP address and your use of our websites
• Copies of your communications with us

 

We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us. www.angleassist.com.au is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.

 

We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from Angle Assist Pty Ltd to develop and improve our products and understand customer behaviour.

 

We monitor traffic information, including things like page visits, email clicks, referring sites. We use this information to improve our website, advertising, promotions, and to understand customer purchasing behaviour.

 

Angle Assist Pty Ltd does not store any credit card data. When payments are processed via credit card, Angle Assist Pty Ltd uses third-party vendors that are PCI-DSS compliant. At no point does Angle Assist Pty Ltd have access to your credit card information.  

Why do we use your personal data?

 

We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you.

 

Other information we collect because we have legitimate business interests, for example, in:

 

• Fulfilling your order and providing updates on the order.
• Understanding how our customers use our products, services and websites;
• Understanding and responding to customer feedback;
• Researching and analysing the services our customers want;
• Improving our product and better understanding how our customers use it.

 

How we use the information we collect

 

Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject.

 

The personal information we collect from you may be used in one or more of the following ways to help us understand your needs and provide you with a better service:

• To deal with enquiries, requests and technical support (your information helps us respond to your individual needs)
• To create and administer records about any online account that you register with us
• To provide you with information and access to resources that you have requested from us
• To improve our websites (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• For website and system administration and security
• For general business purposes, including to improve customer service (to effectively respond to your customer service requests and support needs), to help us improve the content and functionality of our Services, to better understand our users, to protect against wrongdoing, to enforce our Terms of Service, and to generally manage our business
• To process transactions and to provide Services to our customers and end-users
• To administer contests, promotions, surveys, or other content
• To send periodic transactional emails. The email address you provide to process your order and purchase a product will only be used to send you information and updates pertaining to your order. Where it is in accordance with your marketing preferences, we will send occasional marketing emails about our products and services, which you can unsubscribe from at any time by emailing us at goodfellows2@bigpond.com

 

Cookies - We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse Angle Assist Pty Ltd website traffic and visitor trends, improve your browsing experience and to personalize and enhance the content and advertising we display. 

 

Cookie Policy

When you use our Sites, we or our authorized technology services provider may also collect certain technical and routing information from you to facilitate your use of the Site and its services. We use this information to administer the Site and to understand and measure traffic patterns on the Site so that we know which areas of our sites are favourites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. This information is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes. This data is often tracked by us and our technology services provider by using “cookies” during your visit.

 

A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

 

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

 

You can choose to accept or decline cookies in your website browser.

 

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages or might be prevented from taking full advantage of the website).

 

You should also read our Terms and Conditions, of which this Cookie Policy forms part. If you have any questions you may contact us at goodfellows2@bigpond.com

 
Your rights with respect to the data we collect

Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, port and erase your data, as well as the right to restrict and object to certain processing of your data. This includes:

• Where you have agreed to direct marketing, the right to object to our processing of your data for that purpose, which you can unsubscribe from at any time by emailing us at goodfellows2@bigpond.com
• the right to object to our processing of your data where we are pursuing our legitimate interests or those of a third party which you can exercise by requesting us to delete your details at any time by sending a written request via email to: goodfellows2@bigpond.com
• Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy.
• Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy.
• Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please log on to your Angle Assist Pty Ltd account and update your information or get in touch using the details at Section “How to Contact Us” at the end of this policy.
• Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy
• Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.
• Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
• Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
• Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.
• Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.
• Use of cookies: We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data. We do not automatically log data or collect data you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can do this by changing your browser settings via the Help section of your browser.

 

How you may contact us regarding your data

You can contact our Data Privacy Officer (DPO) and dedicated compliance team at any time by emailing us at goodfellows2@bigpond.com and we’ll be able to assist with your data inquiries, requests and data protection issues.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on our websites, look for the box that you can click to indicate your preference regarding receiving further marketing correspondence from us
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at goodfellows2@bigpond.com
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at goodfellows2@bigpond.com. We will promptly correct any information found to be incorrect.
• You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us.
• You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.

 

 Security

We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction.  

Disclosure of information to third parties

We will only share your information with third parties in certain circumstances:

• We engage certain trusted third parties to perform functions and provide services to us. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.
• In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.
• We may also disclose information about you to third parties where we believe it necessary or appropriate under law, for example: (1) to protect or defend our rights, interests, or property or that of third parties; (2) to comply with legal process, judicial orders, or subpoenas; (3) to respond to requests from public or government authorities, including for national security and law enforcement purposes; (4) to prevent or investigate possible wrongdoing in connection with the Services or to enforce our Terms of Service; (5) to protect the vital interests of our users, customers, and other third parties.
• We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.
• We do not sell or trade your personal information to third parties.
• Except as described in this policy, Angle Assist Pty Ltd does not divulge any personal information gathered via its services to third parties.
• We may share your personal data with third parties in certain circumstances.
• We may disclose your data to any member of our group (which means our subsidiaries or our ultimate holding company).
• If we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Angle Assist Pty Ltd website users or relating to Angle Assist Pty Ltd users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

Sub-processors we use:

• Shopify / eCommerce provider for website design, hosting and data storage / https://www.shopify.com/legal/privacy
• Email Provider / Bigpond / https://www.telstra.com.au/privacy/privacy-statement

 

Data Retention

We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy. You can ask to close your account by contacting us at the details at the bottom of this document, and we will delete your personal information on request.

 

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

 

You should read this Privacy Policy in conjunction with our Terms and Conditions of Use and our Cookie Policy, of which this Privacy Policy forms part.

 

If you have any questions you may contact us at goodfellows2@bigpond.com

 

Angle Assist Pty Ltd

ABN: 87 145 892 566